Industries we know well
We are generalists in method and specialists in a handful of sectors. If your industry is not listed, call anyway — we will tell you honestly whether our experience transfers.
Manufacturing & assembly
Changeover time, scrap rates, shift handover and the gap between the schedule and what the floor actually built.
- Line balancing and takt review
- Changeover and setup reduction
- Shift handover discipline
- Scrap and rework root-cause tracking
Wholesale & distribution
Pick accuracy, replenishment, returns handling and the perennial argument between sales promises and warehouse reality.
- Slotting and pick-path review
- Reorder point and safety stock
- Returns and credit process
- Carrier performance tracking
Field & home services
Dispatch, first-time fix rate, van stock and the quotes that never get followed up.
- Scheduling and dispatch rules
- First-time fix measurement
- Van stock standardisation
- Quote-to-close follow-up cadence
Healthcare administration
Intake, scheduling, documentation flow and billing handoffs — the non-clinical work that decides how a clinic feels.
- Patient intake and check-in flow
- Scheduling template design
- Claim submission handoffs
- Front-desk procedure documentation
Professional services
Utilisation, project handover, scope creep and month-end reporting that eats the first week of every month.
- Capacity and utilisation reporting
- Engagement handover checklist
- Scope-change control
- Month-end close acceleration
E-commerce fulfilment
Order cut-off times, pack accuracy, channel reconciliation and the cost of a same-day promise nobody costed.
- Cut-off and wave planning
- Pack accuracy audit
- Multi-channel stock reconciliation
- Shipping cost per order analysis
What stays the same across every sector
Sector knowledge shortens the learning curve, but the underlying failure modes are remarkably consistent. In ten years we have found the same four issues in a machine shop, a dental group and a freight brokerage.
- Undocumented handovers. Work stops between departments, not inside them. Nobody owns the gap.
- Measures nobody uses. Reports are produced faithfully every week and read by no one, while the number that would actually change a decision is not collected.
- Exception as default. The "special case" path is used for 40% of volume, which means the standard path is fiction.
- Knowledge concentration. Two or three people can answer every hard question, and both are overdue a holiday.
Our method attacks those four first, whatever the industry, because they are usually the cheapest things to fix and the fastest to pay back.
Is your sector on the list?
Even if it is not, the first conversation costs nothing. We will tell you plainly whether our experience is relevant to your operation.